WITHINGS Body Smart – Accurate Scale for Body Weight and Fat Percentage, Body Composition Wi-Fi and Bluetooth Weight Scale, Baby Weight Scale, Smart Scale Apple Health Compatible, Bathroom Scale

Tested Both Withings and Hume. Withings Wins.
We spent a lot of time researching smart scales, and it was honestly hard to decide which one to go with. We ended up purchasing both the Withings Body Smart and the Hume Body Pod to compare them side by side.At first, I thought we would prefer the Hume Body Pod because it analyzes more of the body and provides more detailed body composition data. However, after using both consistently, we definitely prefer the Withings.What we love about the Withings:1. It feels sturdier and more premium2. Slightly larger platform, which I personally prefer3. The screen is significantly better—larger, full color, easier to read, and more visually intuitive4. Biggest advantage: Wi-Fi connectivityThe Wi-Fi feature is a game-changer. You don’t need your phone nearby for the Withings to record your data. It syncs automatically. With the Hume, you must have your phone open and connected during the entire measurement process. I ran into multiple issues where my data didn’t record due to my phone screen timing out before completion or errors. It became frustrating very quickly. While you can adjust phone settings, I don’t want that extra step just to take a measurement.With the Withings, I can simply step on the scale, and everything works seamlessly every time.App comparison:The Hume app might be slightly more detailed at first glance, but once I got used to the Withings app, it provides everything I actually need.Accuracy:Obviously, no home scale is perfect, but when comparing results to past lab data and weigh-ins, the Withings measurements were much more consistent and aligned. The Hume readings were often significantly higher and didn’t seem to correlate as well.Bottom line:The Withings is the clear winner for us. It’s more reliable, easier to use, and fits better into daily life. I also love that our whole family can use it and track progress without any hassle.Highly recommend.

Withings avoids customer contact and warranty replacement for defective products
I can’t recall ever writing a one-star negative review on Amazon, but unfortunately, Withings has policies in place that are so egregious and so far below what is normal among health products firms for customer support that I think that this info deserves to be shared.I purchased a Withings Body Smart Scale in June 2023 that came with a two year warranty. A few weeks ago (January 2024) the scale’s weight accuracy became erratic and its body scanning also became erratic. (Please see the attached image of the 2.3 lb variance in six simultaneous weighings for the same person). After going through Withings’ trouble shooting and not solving these issues, I attempted to reach out to the company with a warranty claim. That was easier said than done.Withings does not publish ANY contact information on its website. No telephone number, no email address, no physical address, no “contact us” form.Clicking on the “Contact Us” button loops back to a FAQ list. One needs to wade through and decipher a bunch of URLs to actually find a means to contact Withings customer support. [Pro tip: the Better Business Bureau lists Withings’ telephone number and provides a “Contact this business” email form.]It isn’t easy to find, but Withings does offer an appointment calendar for customers who need to speak to a customer service or tech support person. I sought an appointment on their calendar. Withings scheduled it THREE MONTHS OUT for a simple warranty claim. So in order to file a warranty claim Withings wanted to make me wait three months???[3/8/24 update: My call with Withings Tech Support was scheduled for today. After waiting almost three months, Withings did not show up for the call. I sent an email to the Withings person who was scheduled for the call, who did not respond to my email.]Withings’ “Chat” function on their website is not staffed during at least some of the hours that it claims to be open. I waited for 7 hours during one day a few weeks ago and my chat request was never responded to.In looking through the Withings Forums and at Withings’ BBB complaints, I found that for at least the past two years, customers with tech support questions or warranty claims had found it near impossible to get in touch with Withings support staff. Clearly my experience wasn’t an anomaly—Withings apparently had been treating all of its customers just as poorly.After a few days in attempting to reach Withings, I filed a complaint with the Better Business Bureau based on Withings’ policy of making it difficult, if not impossible, for their customers to file valid warranty claims. [Note: the BBB give Withings a “D-” rating.]The day after I filed the BBB complaint, Withings got in touch. They sent me an email asking for details on the warranty claim. I provided the details they requested. Withings ignored the data I provided that evidenced that the scale was not performing to spec, told me that the scale was performing properly and that it did not need to be replaced.I asked Withings multiple times via email to address the evidence I provided that proved that the scale was defective. At no point in weeks of email exchanges did Withings ever actually address the problems I was having with the scale, and always continued to claim that the scale was performing correctly, even though simultaneous weighings for the same person a few minutes apart varied by more than two lbs, while the scale is supposed to be accurate to +/- .1 lb, the scanning function only functions intermittently, and the scale is only six months into a two year warranty.The bottom line: there is overwhelming evidence that Withings has policies in place to limit customer interaction and to prevent customers from being able to make valid warranty claims on defective Withings products.I have been a Withings user for a number of years and this was my fourth Withings scale.Withings used to have normal service and support, but that has now obviously changed. Buyer beware.

Gör sitt jobb, snabb och enkel att komma igång med. Bra med integration till Apple Health från Withings-appen. Skönt att inte behöva ha telefonen med nån app igång nära vågen när man väger sig, liten detalj som har stort värde.

La báscula Withings destaca por su buena calidad de construcción y sus mediciones rápidas. Aunque no tengo forma de verificar su precisión exacta, confío en la fiabilidad de los datos que ofrece.Puntos positivos:Las indicaciones en pantalla son claras y fáciles de interpretar, lo que facilita su uso diario.Aspectos a mejorar:La importación de datos de otras básculas es un poco complicada y podría simplificarse. La aplicación es funcional, pero se beneficiaría de mayor personalización y de la opción de ocultar las funciones de pago, que resultan un tanto invasivas.En general, es una báscula de calidad con margen de mejora en el aspecto de la app, pero cumple bien con su propósito.

The WITHINGS Body Smart scale is a fantastic addition to my fitness journey. It’s sleek, modern, and incredibly easy to set up via Wi-Fi and Bluetooth. The readings are accurate and consistent, covering not just weight, but also body fat, muscle mass, BMI, and more.The Health Mate app syncs seamlessly and provides clear insights into my progress over time. I especially like the multi-user feature—it automatically recognizes different users in the household. For anyone serious about tracking their health in detail, this scale is absolutely worth it. Highly recommended!